Terms and Conditions

Welcome to Balloon Mania! We appreciate your business and strive to ensure that you have an exceptional experience with our products and services. By accessing or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Introduction

• These terms and conditions govern your use of Balloon Mania's services, including the purchase of products and booking of services.

• By making a purchase or booking a service, you agree to these terms and conditions.

2. Definitions

• "Company", "we", "us", and "our" refer to Balloon Mania.

• "Customer", "you", and "your" refer to the individual or entity purchasing products or booking services from Balloon Mania.

• "Products" refers to balloons, accessories, and any other items sold by Balloon Mania.

• "Services" refers to delivery, setup, event planning, and any other services provided by Balloon Mania.

3. Orders

• Order Placement:

  • Orders can be placed online through our website, by phone, or in person.

  • By placing an order, you warrant that all information provided is accurate and complete.

• Order Confirmation:

  • Once an order is placed, you will receive an order confirmation via email. Please review this confirmation carefully and contact us immediately if there are any discrepancies.

• Payment:

  • Payment is required at the time of order placement. We accept various payment methods, including credit cards, debit cards, and online payment systems.

4. Pricing

• Prices:

  • All prices are listed in INR and are subject to change without notice. Prices do not include taxes, delivery charges, or other fees unless stated otherwise.

• Promotions and Discounts:

  • Promotions and discounts are subject to specific terms and conditions and may not be combined with other offers.

5. Cancellations and Refunds

• Cancellation Policy:

  • Cancellations must be made at least 7 days prior to the scheduled event or delivery date to be eligible for a refund.

  • Cancellations made within 7 days of the event or delivery date will not be eligible for a refund.

• Refund Policy:

  • If a cancellation is made 7 days or more before the event or delivery date, a full refund will be issued.

  • Refunds will be processed within 5-7 business days from the date of cancellation. The refund will be issued to the original method of payment.

• Non-Refundable Items:

  • Custom or personalized items, perishable goods, and special order items are non-refundable unless defective or damaged upon arrival.

6. Delivery and Pickup

• Delivery Policy:

  • Balloon Mania will deliver products to the address specified at the time of purchase. Delivery charges may apply.

  • Delivery times are estimates and are not guaranteed. We will do our best to deliver on the specified date and time.

• Pickup Policy:

  • If you have opted to pick up your order, please ensure that you collect it on the agreed date and time. Failure to do so may result in the order being considered canceled without a refund.

7. Changes to Orders

• Modifications:

  • Requests to modify orders must be made at least 7 days prior to the scheduled event or delivery date. Modifications are subject to availability and may incur additional charges.

• How to Request Changes:

  • To request changes, please contact our customer support team at support@balloonmania.in or +91 8330916882.

8. Damaged or Defective Products

• Reporting Issues:

  • If you receive a damaged or defective product, please contact our customer support team within 24 hours of receipt. Provide a detailed description of the issue and include photos if possible.

• Resolution:

  • We will work with you to resolve the issue, which may include replacing the product or issuing a refund.

9. Use of Services

• Acceptable Use:

  • You agree to use our services only for lawful purposes and in accordance with these terms and conditions.

• Prohibited Activities:

  • You agree not to engage in any activity that may harm Balloon Mania, its employees, or other customers, including but not limited to fraud, harassment, or the dissemination of false information.

10. Intellectual Property

• Ownership:

  All content on the Balloon Mania website, including text, graphics, logos, images, and software, is the property of Balloon Mania and is protected by intellectual property laws.

• License:

  You are granted a limited, non-exclusive, non-transferable license to access and use the Balloon Mania website for personal use. This license does not allow for the commercial use of our content or services.

11. Limitation of Liability

• Balloon Mania is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

• Our total liability to you for any claim arising from your use of our products or services is limited to the amount you paid for the products or services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Balloon Mania, its employees, agents, and affiliates from any claims, liabilities, damages, and expenses arising from your use of our products or services or your violation of these terms and conditions.

13. Privacy Policy

Balloon Mania is committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

14. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Telangana, India without regard to its conflict of law principles.

15. Changes to Terms and Conditions

Balloon Mania reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website and will apply to all future transactions.

17. Contact Information

• If you have any questions or concerns about these terms and conditions, please contact us at:

  • Email: support@balloonmania.in

  • Phone: +91 8330916882

By purchasing from Balloon Mania, you acknowledge that you have read, understood, and agree to these terms and conditions.